Blizzard apologizes for Warcraft III remaster fiasco; promises bug fixes and gives refunds

After last week's backlash on Warcraft III Reforged, a blog post was made by Blizzard today to address the situation, the missing updated in-game cutscenes, and promises bug fixes.

Blizzard says they are "sorry to those of you who didn’t have the experience you wanted, and we’d like to share our plans for what’s coming next." Following the apology, The Warcraft III: Reforged Team explains what their next moves are, following the feedback they have received from the community.

For starters, they explain that they are testing a fix that should get rid of the deviating colours and shadings bug, which makes them look different from the original Warcraft III version when selecting Classic Mode. This patch will be addressing other issues as well, such as "fixing some portrait animations and audio bugs, implementing some UI fixes, and more." This patch is expected to be released late this week.

As for online features, Blizzard mentions that they are working on proper support for leaderboards and clans, as this feature had disappeared and removed all data hereof for those who own Warcraft III. "We’ll share release plans as work progresses in the coming weeks", Blizzard said; "The team is hard at work on standing these features up". However, no actual date was shared by when this patch will be live.

Lastly, the team addresses the controversy regarding the in-game cutscenes; "we did not want the in-game cutscenes to steer too far from the original game." Despite showing bigger ambition at last year's BlizzCon, the team came back on that thought and decided to "preserve the true spirit of Warcraft III", "albeit rebuilt with new animations and the higher fidelity art".

A comparison video made by IGN, showing the difference between what was promised before and what players actually got in the end.

Despite the apology, many players are still not happy with how Blizzard handled the situation. With many refunds not being granted before, it seems Blizzard has turned around on that decision, as a Reddit user noticed that Blizzard is now automatically refunding the game when requested.

If you want to request a refund, you can do so by clicking right here and following the instructions on the page.

Sources: Warcraft III: Reforged Developer Update - Reddit